We do the work ourselves
The team in the meeting is the team in the account. Nothing is brokered out to an unnamed third party.
Why Eleviq
What It’s Actually Like To Work With Us
Eleviq Limited is a UK digital agency based in Lowestoft, England. Every agency claims quality, communication and results — here’s what we commit to specifically, and where we say no.
What makes us different
Six Things We Do Differently
None of these are hard to say. They are harder to hold to, which is why we put them in writing before the work starts.
One team across channels
Ads, listings, website and creative are planned together, so they stop contradicting each other.
A named contact who answers
You get one account manager and a response within one business day, every time.
Reporting on a fixed cadence
You know when the report arrives and what’s in it, including the numbers that went the wrong way.
We turn down work we can’t do well
If a project needs something we don’t have, we say so and point you somewhere better.
Full ownership, always
Accounts, files, code, licences and access are yours and transfer back without friction.
Where we sit
Where We Sit Between The Alternatives
There are three sensible ways to get this work done, and each one suits a different situation. Here is an honest read on all three, including ours.
| Individual freelancer | Large agency | Eleviq | |
|---|---|---|---|
| Cost | Lowest | Highest | Mid |
| Range of services | One skill | Broad | Broad |
| Who does the work | The person you hired | Often a junior you never meet | The team you met |
| Speed of decisions | Fast | Slow | Fast |
| Cover when someone’s away | None | Good | Good |
| Minimum commitment | Low | High | Low |
| Best when | You need one narrow task | You need scale and process | You need several channels handled by one accountable team |
7
Service lines
40+
Individual services
6
Marketplaces supported
1
Point of contact
What we commit to
What We Commit To On Every Engagement
These five apply whatever the service and whatever the size of the project. They are agreed at the start, not offered as a gesture when something goes wrong.
Response time
Replies within one business day, always.
Reporting
A scheduled report every month, in plain language, whether the news is good or not.
Revisions
Two structured rounds on design deliverables, agreed at the start.
Escalation
A direct line to a senior contact if something isn’t working.
Handover
Complete transfer of access, files and licences at the end of any engagement, no delay.
Common questions
Questions people ask before they hire us
What happens if we’re not happy with the work?
Tell us early. We fix the work or we stop the engagement, and you keep everything produced to that point. Formal refund terms, if any, are stated in the proposal before you sign.
CONFIRM C9 — published refund or satisfaction policy
Are you the cheapest option?
No. Freelancers are cheaper. We’re for businesses that need several things handled well by people who talk to each other.
What size of business do you work with?
Most of our work is with growing online sellers and operators who need marketplace, marketing or web work handled properly — not enterprise retainers with a dozen stakeholders. If you’re unsure whether you’re a fit, ask; we’ll say so.
CONFIRM C12 — published typical client size / stage
Can we start small?
Yes. Most clients start with one service and add more once they’ve seen the working relationship.
Ready to grow your business?
Ask Us Something Difficult
Book a discovery session and bring your hardest question about your account, your ads or your site. You’ll get a straight answer whether or not you hire us.
Secure & ReliableYour data protected
On-Time DeliveryAlways on schedule
Named contactMonday – Saturday, 9am – 7pm UK time
Satisfaction FirstWe fix it or we say so