Terms of Service
What applies when you use this website and when you engage us for work.
DRAFT — requires client and legal review
Drafted by Lush Coding from the commitments Eleviq makes elsewhere on this site, so the terms and the marketing copy agree with each other. This is not legal advice and has not been reviewed by a solicitor. Several clauses depend on answers Eleviq has not yet given — they are marked below. Placeholder register S9.
Last updated: SUPPLY — date of client sign-off
1. Who these terms are between
These terms are between you and Eleviq Limited (SUPPLY — company registration number and jurisdiction). They apply when you browse this website, send us an inquiry, or engage us for work.
2. Using this website
You may read, print and share pages from this site for your own purposes. You may not republish our content as your own, scrape the site at a volume that degrades it for other people, or attempt to gain access to any part of it you are not authorised to reach.
The content here is general information about what we do. It is not advice for your specific situation, and nothing on this site forms a contract on its own.
3. Quotes and inquiries
Submitting an inquiry does not commit you to anything and does not commit us to taking the work. The discovery session and the initial proposal are free.
A quote is an offer to do a defined scope of work for a defined price. It becomes binding on both of us only once you accept it in writing and we confirm. Quotes are valid for CONFIRM — quote validity period, e.g. 30 days unless we say otherwise.
4. What we commit to
These are the commitments we make on every engagement:
- Response time. We reply within one business day, always.
- Reporting. A scheduled report every month, in plain language, whether the news is good or not.
- Revisions. Two structured rounds on design deliverables, agreed at the start.
- Escalation. A direct line to a senior contact if something isn’t working.
- Handover. Complete transfer of access, files and licences at the end of any engagement, without delay.
5. What we need from you
Most delays are caused by waiting on access or approvals. To do the work we need timely access to the relevant accounts, the information we ask for, and decisions within a reasonable period. If we are held up waiting, timelines move accordingly and we will tell you when that happens rather than letting a deadline pass quietly.
6. Fees and payment
Ongoing services run on a monthly retainer. One-off work is quoted as a fixed project. You will know which before you commit.
CONFIRM C1 — minimum contract terms and notice period
CONFIRM — payment terms, invoicing schedule, late payment terms, currency and taxes
Third-party costs — advertising spend, software subscriptions, licences, stock assets — are yours and are separate from our fees. We will not commit you to a third-party cost without your agreement.
7. Ownership and intellectual property
On final payment, the work we produce for you is yours. Source files, code, repositories, licences, accounts and access transfer to you on request, without argument.
We keep ownership of our own pre-existing tools, templates and internal know-how. We may describe the work in general terms in our portfolio unless you ask us not to; we will not publish your data, numbers or confidential information without your written permission.
8. Confidentiality
Anything you share with us in confidence stays confidential. Access to your accounts is granted per tool at the minimum level needed and is revoked the day an engagement ends. We are happy to sign an NDA before you share anything sensitive — just ask.
9. What we don’t promise
We will tell you what we expect and why, and we will show you the evidence. But rankings, advertising returns, marketplace reinstatements and platform decisions are not within anyone’s control, and we do not guarantee them. Anyone who does is guessing.
We are not responsible for outcomes caused by a platform changing its rules, an account action taken by a marketplace, a third-party outage, or information you gave us that turned out to be wrong.
10. Ending an engagement
Either of us can end an engagement with CONFIRM C1 — notice period written notice. On termination we invoice for work completed to that point, hand over everything produced, and transfer access back to you. We will not hold your accounts or files hostage over a dispute.
CONFIRM C9 — refund or satisfaction policy, if any
11. Liability
Nothing in these terms limits liability where it cannot lawfully be limited. Otherwise our total liability for any engagement is limited to the fees you paid us for that engagement, and neither of us is liable for indirect or consequential loss. CONFIRM — a solicitor must review this clause before publication
12. Changes to these terms
We may update these terms. The version that applies to your engagement is the one in force when you accepted the quote. Changes are not applied retrospectively.
13. Governing law
SUPPLY — governing law and jurisdiction, which depends on where Eleviq Limited is registered (D-101)
14. Contact
Questions about these terms: contact@eleviqlimited.com or +44 7411 517969.
Something here you’d want changed?
If a term doesn’t work for your business, say so before you sign. Most of it is negotiable.